Frustrated customer

I contacted rain on the 11th of March as my router is not working after a power failure. I was advised that my matter will be escalated and a solution will be provided after 48 hours. I called back and then I was told that I will receive a new router. I have been calling every day since the 11th of March and everyday I have been told your matter is escalated but absolutely nothing happens. Really frustrating as you have to pay for something that does not work. The consultants are absolutely useless clearly can’t seem to solve an issue. I even chatted to a team leader who assured me the issue will be resolved but absolutely nothing happens.

I want this issue resolved.