Frustrated customer @ Rain one/my Rain

I gave my Rain/Rain one ample time to get back to me but their service delivery is extremely poor that is why I want to bring it under your attention and I hope you can assist me with this matter.

After numerous emails, phone calls that depleted my airtime and even a facebook message they still didnt lend a helping hand. Tomorrow will be a week that my Internet connection is off and I clearly stated it to them when I communicate via all my options I've mentioned above. My call I made to them on Tuesday the consultant promised me an IT tech will contact me back and yet Im still waiting.The same with correspondence I receive via facebook, they will be in contact with me but it doesnt happen. Coming month end then I will be liable to pay the full month cost which amount to R529. If there was an issue they could've notified me via the app which I check daily but there is no such message. I have two reference numbers also from them that is still unresolved, ‪***‬ & ‪***‬.