Frustrated client

Rain is the worse network provide, I have been calling Rain regarding network problem no 1 is willing to assist me I don't even get any feedback back from them, I don't know what to do anymore, I use my airtime to call them just to beg them for assistance still nothing, having to deal with their rude consultants is a story for another day, I found it very disappointing that such Company doesn't care about their customers, getting customers is very easy but keeping them is hard it even worse when u don't care at all because u not even willing to prented like you care because I know Rain doesn't care about your existing customers you just want new client that you will abuse like you doing to me and my family , I have paid for the service that is not being rendered to me, it's almost three weeks now without any communication I have emplained to them that the only reason I joined Rain was for my Daughter she is writing her Matric so she need to be online because they have a school WhatsApp that they created to help one another so now she cannot get help because Rain is not willing to assist me, I requested a refund because they haven't provided any Data for the month that i already paid for, the ignorance that they have for customers is confusing me because how can u treat customers like that, just last night I spoke to a consultant by the the name of Hlengiwe she requested to put me on hold while she goes through the note that they have in my profile I said ohk and guess what I waited for her for almost an hour with my airtime(55:30) to be exacts and she didn't get back to me or even to say 'I am still here' my call ended beuase it was 8pm with her getting back to me, atleast if they can communicate and tell me that my situation is Nonsense so that I can understand why they not attending to it or maybe they have serious situations that does not include helping their existing customers because they already debited in their accounts they now focused on banking new customers, so can someone please advise or help me about the complains and escalation processes that I need to follow because nobody know anything at Rain, this has been so traumatizing for me and my family I cannot be subjected to such disrespect and headache on top of that m loosing money because I have to call them every day just for them to ignore me, going forward issue your client with the reference no at the end of the call but I know you not going to do that because it will be easy for us as customers to complain about your poor service so top it all even your so called Team Leaders lack emphanty, not even sure if that person I spoke with is really a T/L because if he is really a T/L then I understand why your consultants behave the way they do no one is professional or take accountability at Rain u running such a Huge company like a tuck shop you need to Do better.