Frustrated by Rain level of Customer Service

I signed up with rain last month for a 479 uncapped 4g plan, i relocated to a next complex which 5mins drive and i even searched for coverage of that area using rain website and it said it covers and i paid for my August plan from 1 August until today rain sim card is not working, i tried calling i see the call center is closed i emailed they said they nolonger allow queries through email, i logged a complain on the site , i sent messages on twitter and facebook they dont care to respond from 1 August i am still waiting for someone to assist and end of month i am expect to pay again for services i am not getting, i dont understand how rain operates, right now i am using another service provider so i will be pay two companies now?. they dont even bother to call