Frustrated at Poor Service Delivery

Item: Rain
Rating: 1
Author: Rowena V

I am very disappointed in the service received from Rain. They are always getting my payments and account details mixed up causing me to lose hours of connectivity. My Wi-Fi is constantly intermittent and never working properly. This greatly affects my work and meeting deadlines as I am dependant on my Wi-Fi working properly always.

I am looking for another service provider since I have spent enough time and energy fighting to get better Wi-Fi and connectivity.

Helpful (0)

Replies (2)

Rain's replyOfficial

04 Feb 2025, 08:11

Hi Rowena V,

Thank you for bringing your billing complaint to our attention, we're sorry to hear this has been your experience.

We are looking into the issue, and we'll be in contact soon.

Regards,
rain.

Rain's reply04 Feb 2025, 08:11

Official

Rain's replyOfficial

04 Feb 2025, 08:17

Hey Rowena V,

Thanks for getting in touch.

Upon investigation,

We do see that your set payment date is the 25th of each month.

Please know that should no payment be received on the set billing date your account goes into an overdue status, which may affect your connectivity.

Drop us a message should you require any further assistance.

Thanks,
rain.

Rain's reply04 Feb 2025, 08:17

Official