Frustrated as shiiiiiit......

One star is too much. I contacted support, emailed many times but no assistance. Currently I am paying for 60mb/s down speed but on the router it self I get max 1.4mb/s. On speed test online I get between 13 and 29mb/s download speed. I have requested a new router but it does not get answered. Their support is not helpful. I have done a hard reset, update all firmware on all devices but the connection keeps on disconnecting with all connection lights on. Should I rather switch to fiber or maby old school dial up modem with 56k connection...... It was slow but more stable.....