Frustrated and Disappointed with cancellation - After 3+ Years with Rain

I’ve been with Rain for over three years, and while I stuck it out through constant connectivity issues, the final straw has been how they’ve handled my cancellation.

I requested to cancel my service in June 2025. I got confirmation via the app and even from one of their consultants that it was cancelled. But despite that, Rain still debited my account in July — and again today (25 August).

There’s no way to call them, only that chatbot on their website, which is incredibly frustrating when you're trying to sort out a billing issue. I’ve followed up multiple times asking for my refund and for them to collect the router, but I’ve had no response or refund.

Today, a Rain agent finally admitted the cancellation was never completed due to an error on their side. Still, no one has followed up or resolved the issue. After being a loyal customer for years, this whole experience has been disappointing and honestly just exhausting.

This has been going on for two months now, and I honestly had no other choice but to come to HelloPeter in the hope that Rain will finally take this seriously and get it sorted. After being a loyal customer for years, this whole experience has been incredibly disappointing.