frustrated and disappointed client

I have had thee most disappointing experience with Rain. it was recommended to me by Friends and family who trusted this network, however for me it has been nothing but hassle, after hassle.

To my excitement the router was delivered promptly after order it, however 10min after connecting it I received an error saying wifi is disabled. from Monday evening to date Thursday afternoon. I have spoken to consultants, who give me the same response of " try switching it on and off" three full days of frustration I have requested a new router be delivered as it is clear this one is faulty.

After speaking to the entire call center, I was told it was with the logistics team and will take 24hours. follow up was made this morning, to my surprise there was no escalation to the logistics team had to explain my predicament all over again.

At this rate I don't even want the exchange, I would rather cancel the contract before I've even had the opportunity to use it.