Frustrated and annoyed with the network service from Rain

Good Day, I am frustrated and annoyed with the service I’m receiving from Rain. I’ve been using Rain for almost 4 years and used to praise them every single day advocating for them because I never had issues with them. From September 2024 when I moved to a new area I’ve been experiencing network issues I called them and was told to move the router to the window, take sim and back think I did that over million times and it never worked I went on hello Peter to complain they then got back to me and replaced my router with a new one however it only works on certain days/times for example at this moment it’s the 3rd day it’s just showing a red light. I honestly don’t know what to do because when I reported I got told there’s a towers nearest to me which works perfectly however I’ve been paying for months for service I’m not happy with yet if you miss a payment they are so quick to call and ask what the issue is. This is my last time reaching out to Rain and I think it’s about time to cut losses with this abusive relationship because I’ve been trying to be a loyal customer it’s enough.