FRUSTRATED!!!!

Good day

With much frustration I send this complaint. I have been without internet connect since the 19 October 2022. I have made several attempts to call and email without any response. I spoke to three mangers viz Tasneem, Nico and Claire who made many promises but did not deliver. Unfortunately with the call centres you can not get hold of the persons you spoke to, so hence nothing gets done.

I expressed the urgency of not having connection. My children are doing online schooling and since the 19 October 2022 to this date we have done nothing and it's nearly exams. Who will compensate me for that.

Rain have debited my account on the 25 October 2022, knowing that I had no connection since the 19 October 2022.

Please can you assist in a solution to this matter, urgently.

Kind regards, Sybil Dunn ***