Frustrated

I'm not happy with Rain right now. For several months I have been telling them that I cannot see a breakdown of my sim cards on their mobile app, and what do they do, they introduce RainGo which is a web app and it is frustrating to use. You constantly have to keep logging in and out just to navigate. Today I bought dat and it did not reflect. I bought again thinking that maybe I made a mistake but I got nothing. Another issue is their network connectivity, recently it is going down the drain. Constantly being unavailable. I need someone to call me and explain what the heck is happening. I'm tired of this ****.