Frustrated

Day 3 with no internet. Promises of being called back with an update but nothing. I am so disappointed. No one has done anything to be even a little bit helpful, only thing is one lie after another. Like being told they are working on the tower, I live 150m from the tower, there hasn't been anyone there, in 3 days! Then being told it's the whole town that is down, really???!!! All the people I know in this town aren't having this issue. Technician will call you at the end of the day, what technician, where is he? Certainly not fixing the tower. If there is such a big issue, why isn't there a standard notification on your website informing your customers of the problem.