KB
Kateko B
1 reviews | Active since Jun 2020
02 Mar 2022, 08:31
Fruded R1437 and they don't to refund me
Rain is recently taking money without customers concerns. The Sim card I took was on a month to month bases. After a year not using their services they started billing me from last month and base on the reviews a lot of people are being ****med I called and Lisa told me I will never get a refund. We work hard for our money. They debited twice this month. My last money that my kids need. I will be also taking this further to report this to the consumer board and also will seek legal advise to get my money back and more importantly that this doesn't happen to other innocent consumers
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Replies (5)KB
Kateko B's updateReviewer Update
02 Mar 2022, 10:12Good day please not that Sim card was not used for more that a year no nonfiction after a year of no service and just bill my account with a surprise. Firstly the services was month to month I pay for service. You can not force to take my money and make me use your services after a year. Usage not used my money back. You can not say now it is a postpaid you *****ing. And for a postpaid package you need to credit vet a customer to see they qualify. Your service when I took it was prepaid. You can bill a customer without their consent. Sim cards not used for more that 3 months without recharge what happens to them?
Please clarify and make understand why would take money now after a year. Without communication does it make sense. You have fruded me and I need my money. I don't want your services.
Please clarify and make understand why would take money now after a year. Without communication does it make sense. You have fruded me and I need my money. I don't want your services.
KB
Kateko B's update02 Mar 2022, 10:12
Reviewer Update
Good day please not that Sim card was not used for more that a year no nonfiction after a year of no service and just bill my account with a surprise. Firstly the services was month to month I pay for service. You can not force to take my money and make me use your services after a year. Usage not used my money back. You can not say now it is a postpaid you *****ing. And for a postpaid package you need to credit vet a customer to see they qualify. Your service when I took it was prepaid. You can bill a customer without their consent. Sim cards not used for more that 3 months without recharge what happens to them?
Please clarify and make understand why would take money now after a year. Without communication does it make sense. You have fruded me and I need my money. I don't want your services.
Please clarify and make understand why would take money now after a year. Without communication does it make sense. You have fruded me and I need my money. I don't want your services.
KB
Kateko B's updateReviewer Update
02 Mar 2022, 10:19And I have never placed an order with you guys if you see your reviews we have been complaining with the same this unauthorized payments that you have been taking from us. You *****ing that was my last money being debited twice how I'm going to the companies that I genuinely owe. I need that refund. I am taking this further and for affect customer we can query this with ICCASA Rain need to close down if they rob customers and think they are going to get away with this. And they need to trend
KB
Kateko B's update02 Mar 2022, 10:19
Reviewer Update
And I have never placed an order with you guys if you see your reviews we have been complaining with the same this unauthorized payments that you have been taking from us. You *****ing that was my last money being debited twice how I'm going to the companies that I genuinely owe. I need that refund. I am taking this further and for affect customer we can query this with ICCASA Rain need to close down if they rob customers and think they are going to get away with this. And they need to trend
KB
Kateko B's updateReviewer Update
31 Mar 2022, 13:45Good day,
Please not that I have not received a refund that was promised from the 18th of March.
Please not that I have not received a refund that was promised from the 18th of March.
KB
Kateko B's update31 Mar 2022, 13:45
Reviewer Update
Good day,
Please not that I have not received a refund that was promised from the 18th of March.
Please not that I have not received a refund that was promised from the 18th of March.
KB
Kateko B's updateReviewer Update
08 Apr 2022, 06:06It has been a week since I was promised an Eft refund after the 10 working days now it is 15 working days without a refund. Please can this be done today.
KB
Kateko B's update08 Apr 2022, 06:06
Reviewer Update
It has been a week since I was promised an Eft refund after the 10 working days now it is 15 working days without a refund. Please can this be done today.
KB
Kateko B's updateReviewer Update
13 Apr 2022, 13:45I'm so disappointed, I have been promised a refund and no response. Please can I have my refund back.
KB
Kateko B's update13 Apr 2022, 13:45
Reviewer Update
I'm so disappointed, I have been promised a refund and no response. Please can I have my refund back.