FROM SOME TO ZERO CUSTOMER SERVICE FOR CLIENTS TRYING TO UPGRADE

RAIN has gone from having some customer service to none at all.

When I started off with Rain, there was a chat function on the website that allowed me to chat with one of their customer service staffers. That option is now gone.

Shortly after, they allowed people to send in your issues and they would get back to you via email. This happened, and worked out alright. ( 2 -3 days response time)

NOW. THERE IS NO WAY TO GET HOLD OF THEM WITH ANY ISSUES IF YOU ARE A USING THE NETWORK.

I am not even kidding. Go to the website RIGHT NOW FRIDAY 04/12/2020(@10:45AM) AND TRY IT YOURSELF. - You click on "support" it takes you to your account page.

That's it. That's all there is.

I am literally trying to upgrade to 5G right now, and I have no way to contact any of them to discuss my queries.

If any of you RAIN employees get this please email me at ***.

I am trying to give you MORE BUSINESS, if you want it. Otherwise, I'll just cancel everything and take my business somewhere else. Don't act like other options don't exist.