from rain to storm

my previous subscription was cancelled. before confirming with me. a new subscription was done. i ordered the router I fought with the courier company only to find that rain didn't even provide the courier company with the router, the courier company only got the router on Friday the 2nd of January and i got the router on the 5th of January 2026 NOW the router isnt working first i was told it was cancelled on the 3rd of January 2026 which at that time, the router wasn't in my possession. now that its here if its not logistics its cancellation. i have been fighting since Monday now im told to wait another 72hours whereas the lady i spoke to around 11 said she would call me after 30min and it would be resolved. everyone has their own theory and diagnosis to my case. when i ask to speak to logistic all they say is they arent allowed to let me speak to the people.... if its not that someone is telling me how they are level one....i mean if you can't resolve refer!!!!! i paid the account is up to date...the error is not with me but with rain and their logistics department every one of them that i speak to keeps saying the previous one didn't do their work properly. i have exhausted all avenues and hello peter is my last hope, they claim to have called me even when they didn't and send me emails on how they can't get a hold of me funny when they want to, they can when they don't feel like helping me then they can't get a hold of me.... i encountered a rude consultant that yelled at me. this is a list of all the reference numbers/ tickets they have created since Monday : #***8, #***6, #***4, #***2 #***6,#***6 and #***0 still with no help....the router is in my possession they say its still with them