DS
Doug S
1 reviews | Active since Mar 2015
01 Nov 2024, 15:22
***** from RAIN
Rain has ****** R625,00 from my account. when I try and contact Rain on phone they ask for my ID no. I put it in and was told they did not recognise my ID. They then asked for my Telephone, no, I put that in and again they said they do not know me. How can they debit my account when they do not recognise me? Obvious *****
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Replies (2)0
Replies (2)
Rain's replyOfficial
01 Nov 2024, 15:41Hi Doug,
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the billing query, and we'll be in contact soon.
Regards,
rain.
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the billing query, and we'll be in contact soon.
Regards,
rain.
Rain's reply01 Nov 2024, 15:41
Official
Hi Doug,
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the billing query, and we'll be in contact soon.
Regards,
rain.
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the billing query, and we'll be in contact soon.
Regards,
rain.
DS
Doug S's updateReviewer Update
01 Nov 2024, 17:03The lady I helped paid her monthly subscription payment this morning. If you do not recognise me from my telephone no and ID then I AM OBVIOUSY NOT A CUSTOMER. So why did you debit my bank account? TOTALLY IRRESPONSIBLE and trending towards *****.
DS
Doug S's update01 Nov 2024, 17:03
Reviewer Update
The lady I helped paid her monthly subscription payment this morning. If you do not recognise me from my telephone no and ID then I AM OBVIOUSY NOT A CUSTOMER. So why did you debit my bank account? TOTALLY IRRESPONSIBLE and trending towards *****.