From poor to Pathetic

Please note this issue is still an ongoing issue and I am not a happy customer

My internet drops to zero speeds and I call your contact center the solution is that I reset my router as it connected to the incorrect tower and the issue does not get sorted still connected to a tower that's far. Can I be connected to a 5G tower that works please,i work from home and its very frustrating to spend time troubleshooting your guys network

for years now using rain and this couple of months have been a nightmare. We have no load-shedding but my connection comes and goes and your support is pathetic