From Poor to Extremely Poor Service

Item: Rain
Rating: 1
Author: Chad L

So last Monday I wrote a review on the bad service I’ve experienced with rain internet service provider and I got to say it is not just poor service it’s extremely poor. How in your right mind as a company take more then a week to give a client/customer feedback to a query!!! I’m 100% certain it does not take you more then a week to get internal feedback so that should not be the case when it comes to updating customers on there queries

Helpful (0)

Replies (4)

Rain's replyOfficial

12 Aug 2020, 09:40

Hi Chad

Trust you are well and keeping warm.

Please accept my humble apologies for the service that you have received thus far.

Please be advised that one of our agents will be in contact with you to assist you.

Stay safe.

Regards
Yeoline

Rain's reply12 Aug 2020, 09:40

Official

Chad L's updateReviewer Update

12 Aug 2020, 20:14

So I’ve been waiting for one of your agents to get into contact with me it’s been a whole business day!

Chad L's update12 Aug 2020, 20:14

Reviewer Update

So I’ve been waiting for one of your agents to get into contact with me it’s been a whole business day!

Chad L's updateReviewer Update

13 Aug 2020, 11:21

So more then 24 hours later I still have not heard back from rain!!! Help me understand how you as a company cannot get back to your customers??? This is unacceptable!!!

Chad L's update13 Aug 2020, 11:21

Reviewer Update

So more then 24 hours later I still have not heard back from rain!!! Help me understand how you as a company cannot get back to your customers??? This is unacceptable!!!

Chad L's updateReviewer Update

14 Aug 2020, 12:58

More then 48 hours and still no rain agent has contacted me is that how *********** the staff at rain is???

Chad L's update14 Aug 2020, 12:58

Reviewer Update

More then 48 hours and still no rain agent has contacted me is that how *********** the staff at rain is???