From no service in 6 months to problem solved in 24 hours.

I have been struggling with Rain internet service provider since December 2022.

I have made numerous calls witch were supposedly escalated to their technical department but no one ever came back to me.

We also requested an upgraded rooter but as I said no service no phone calls just empty promises.

Tuesday 06 June I came across Yaseen Jardine a supervisor in the call center.

I explained my problem to him, and he listen and told me (I will take ownership of this call and make sure your complaint is solved as a priority) And that is what he did. The next day on the 7th I received a call from a tech informing me they are on their way with a new rooter and to come and sort out our reception problems.

So Yaseen Jardine kept his word and if it was not for his good work prompt service and keeping his promise we would have left rain and find a new SP.

Thank you Yaseen you are a man of your word and you now that your costumers are important to keep your company running hens delivering excellent service.

To Management if you can get all your staff up to the standard that Yaseen is on, you wil be the company with the best service and problem solving in South Africa. If you have such a thing as agent of the month Yaseen should defenatly receive this award.

So if anyone have a problem with rain try and get hold of Yaseen Jardine, he is the man to go to and he deliver what he promise. Thanks Yaseen. Jacques Koen.

The 5* rating is mostly ment for Yaseen Jardine.