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Drewcilla N
1 reviews | Active since Jan 2011
18 Jan 2022, 08:35
From Hero to Zero that is RAIN internet for you.
When we signed up with them 3 years ago, their internet speeds was so good we could not sing their praises enough to anyone who was willing to listen. FFW to the present, continuous buffing & connection problems. If more than 1 device being used completely useless. Then we got told it's due to where the tower is situated - HELLO!! we have not moved since we joined the group. So why is the tower an issue now!? We are paying R699 p/m for nothing!
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Replies (3)DN
Drewcilla N's updateReviewer Update
18 Jan 2022, 10:21The address you are enquiring about was the delivery address. I spoke to one of your consultants weeks ago and we had to move the router around which did not make much of a difference, in fact it made the signal even worse. And as I mentioned we have been using RAIN for more than 3 years and only the past few months has the connection given us such major problems. I was even advised to get a 4G sim card but then you guys wanted to double debit me, instead of transferring the 5G payment made over to the 4G sim, I mean really, like who can just randomly be able to afford almost a double payment without planning for it.
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Drewcilla N's update18 Jan 2022, 10:21
Reviewer Update
The address you are enquiring about was the delivery address. I spoke to one of your consultants weeks ago and we had to move the router around which did not make much of a difference, in fact it made the signal even worse. And as I mentioned we have been using RAIN for more than 3 years and only the past few months has the connection given us such major problems. I was even advised to get a 4G sim card but then you guys wanted to double debit me, instead of transferring the 5G payment made over to the 4G sim, I mean really, like who can just randomly be able to afford almost a double payment without planning for it.
DN
Drewcilla N's updateReviewer Update
18 Jan 2022, 11:15yes, and now you are going to tell me about the tower being 2kms or whatever away and that's the reason for the issues. been there done that. you guys have so many customers, why not invest in more towers based on where your customers reside. #justgatvol #nootheroptions
DN
Drewcilla N's update18 Jan 2022, 11:15
Reviewer Update
yes, and now you are going to tell me about the tower being 2kms or whatever away and that's the reason for the issues. been there done that. you guys have so many customers, why not invest in more towers based on where your customers reside. #justgatvol #nootheroptions
DN
Drewcilla N's updateReviewer Update
20 Jan 2022, 15:52Good day,
No, there has not been any improvement. We have even disconnected our other smart TV to try and get better service
No, there has not been any improvement. We have even disconnected our other smart TV to try and get better service
DN
Drewcilla N's update20 Jan 2022, 15:52
Reviewer Update
Good day,
No, there has not been any improvement. We have even disconnected our other smart TV to try and get better service
No, there has not been any improvement. We have even disconnected our other smart TV to try and get better service