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Claude V

1 reviews | Active since Nov 2016

02 Sept 2022, 11:04

From Hero to less than Zero

I had such a wonderful experience with Rain when my internet signal was poor. They sent out technicians, gave me a new router and it happened within 48hours. I recommend them to so many people for their service delivery and signal. Then, after more than a year, things just got bad. Not sure if you appointed a new....

I complained to Rain through their APP got more that 3 reference numbers, complained about the signal, threatened to go to a different service provider. All that, just to some sort of response from them. Canceled my account and asked them not to debit my account. Guess what... they debited my account. Asked them to refund... Guess what... to this day no one responded (except for the automated email when you log a ticket). I demanded a response Rain... last ticket number was *** (yesterday: 1 Sep 2022)

0
Replies (5)
Rain
Rain's reply02 Sept 2022, 11:42
Official
Hi Claude.

We're really sorry your rain experience hasn't been as good as you expected.
 
We're going to get on this asap.
 
Thank you,
rain. 
CV
Claude V's update02 Sept 2022, 12:59
Reviewer Update
I would suggest calling me immediately. Seems like an automated response here as well
CV
Claude V's update02 Sept 2022, 17:40
Reviewer Update
That's beside the fact. I wanted a response from you beforehand. I'm submitting ticket after ticket with no feedback from you guys like you simply just ignorin me. If you guys gave me this information when I requested it, I could have made an informed decision. This is poor communication from your part. Not even a retention agent calling asking "why you want to cancel". Poor, poor service.
CV
Claude V's update02 Sept 2022, 17:45
Reviewer Update
Just to add to it... I requested that someone PHONE me (because your number *** does not work) and even that you guys could not do. Now here we are, on a public platform discussing the matter. From a business perspective that's bad.
CV
Claude V's update07 Sept 2022, 19:01
Reviewer Update
Hi,

Thank you for the response.

Why a refund of R350? Could you kindly explain this to me?