From Great to Worse in less than 6 months

I have been with rain for a few months now and I have to say that things were great when I joined.

I ordered the 5G router in September/October and it worked perfectly. They assisted me in setting everything up and everything was working smoothly. It made like really easy because I was working from home and my company monitors compliance and we rely on great connectivity( 5 stars ).

Things went from Great to worst in after 4 months. In march, my 5G router kept on disconnecting, I requested a call from Customer support. They called me and I was told that the router is connected to a tower that is a bit far from me and I was given a few steps to follow.

I followed all the steps while the Agent was on the line( router moved to a window facing the nearest tower ). The router disconnected again while the Agent was still holding on the line, she then logged a call with the other network support team ( ticket *** ) on the 02nd of March.

on the 5th of March Muriel Mano called me, I told him what the issue was and he then sent me an email @12:48 with the instructions that I had to follow. I followed all the given instructions and I responded on the 06th of March.

Muriel then responded on the 17th ( 11 days later ) requesting that I reposition the device and I did as asked. He then requested that I run a speed test and send it to him ( done as requested ). He responded on the 18th requesting the same thing and I did as requested without complaining.

He then called me on the 24th requesting that I connect the device in the lounge to see whether it will connect to the nearest tower, I went down stairs and connected the device in the lounge and kitchen but still the issue wasn't resolved.

Muriel later sent me an email requesting that I reset the device and run a speed test and send it to him. Now at this point I am a very Frustrated customer, my compliance at work is bad because the device just disconnects even when I'm with a client on the phone ( Using Aspect for calls ) or while I'm in a meeting with my Supervisor. We did the same thing but the issue hasn't been resolved.

The last time I heard from rain was when Muriel sent me an email requesting to call me ( on the 27th ), I still haven't received that call to this day and quite frankly I feel like my time is being wasted. I would've loved it if someone called me and told me that they can't help so that I can look for a new service provider.

The above 1 star is just a reflection of the service I received from rain in the last month.