FROM GREAT TO WORSE

Dear Rain,

I'm writing this with a heavy heart because I've really enjoyed your services,The past four months have been an absolute joy, and joining Rain was one of the best decisions I've made. Even when I defaulted on my payments, you guys were understanding, and I was really grateful for that. Your 5G connection has been fantastic, and I've been bragging about it to my friends—until Friday, July 26th. When I got home, my router was on 4G, and now there's practically no internet connection. I'm lucky if I can stay connected for a minute or so. It's really frustrating.

I called your call center to find out what was going on and was told the system was being upgraded. This didn't make sense to me because these things are usually done during off-peak hours. Anyway, I thought it would be sorted out soon, but here we are on Tuesday the 30th of July 2024, and I'm still having issues. I've called multiple times with no luck in getting assistance.

I really need a heads-up and a solution. I have a lot of work to do and can't get it done without 5G coverage. Please, sort this out before I become one of the many who have had bad experiences with your coverage.