NM
Nomsa M

1 reviews | Active since Oct 2015

03 Mar 2021, 10:27

**********LY DEBITING MY ACCOUNT AFTER I CANCELLED IS WHAT RAIN DID

There is absolutely no reason WHAT SO EVER why you guys could debit me R102 do you guys have a package that cost R102.00 what is this for?? is this your cancellation fee perhaps after NO SERVICES WERE PROVIDED? Dear people I canceled my account because AFTER they connected my sim the network/download speed was 0.22Mbps and i was not willing to to continue the struggle with them no more trying to get what I paid for. WITHIN DAYS I cancelled my account they called me apologized and said they will REFUND ME within 7-10 working days and they have not done so till today. 10 days has expired. Now its STORIES AGAIN. you guys deserve to be reported to the ombudsman. ********* BILLING OF A SIM CARD THAT IS CANCELLED. BATHONG!!!!!! SHOCKING!!!!!! APPALLING!! SO WRONG!! FIX THIS. I am absolutely infuriated. i want my money back . Nxa !!

0
Replies (1)
Rain
Rain's reply03 Mar 2021, 11:48
Official
Good morning Nomsa.

I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.

Regards
Mosa