Hellopeter
Share Your Experience
TT
Theodore T

1 reviews | Active since Nov 2014

02 Jan 2021, 14:45

********** debit by Rain

On the 25/12/2020 I purchased rain data for R479 for a period of 30 days as I needed data for just those days, today on the 02/012021 my account was debited by R154.51 by rain and I did not authorize them to debit my account for data that I did not request.

I did not experience such on the first month, I remember when my data expired, I went to the app and paid, no money was deducted from my account without authorization

0
Replies (3)
Rain
Rain's reply02 Jan 2021, 17:02
Official
Good afternoon Theodore 

I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.

Regards
Mosa
TT
Theodore T's update03 Jan 2021, 13:02
Reviewer Update
Thembeka Bheli stated that I pay my account in arrears, of which is incorrect, when I started using rain i paid and advance of R479 on the 15Sep2020, then beginning of October I woke up to no internet and when. I opened my app it mentioned that I need to pay R233, I paid it on the 2nd October 2020 and my data was opened, then on the 2nd oc November I paid R479 and data was opened, then in December I did not need data hence I switched off my router and made no payment, then on 25th December 2020, I paid R479 cause I needed data just for a month(30 days) not more. Then to my surprise R153 was deducted from my account without my consent for a service I did not request.
TT
Theodore T's update03 Jan 2021, 13:08
Reviewer Update
During the month of November I called rain and requested a contract, and I was told that rain is a month to month thus rain does not offer contract.

Now my question is where is my consent or authority for rain to make a monthly debit on my personal account, since I do not have any contractual agreement with rain