GA
Giovan A

1 reviews | Active since Nov 2022

28 Nov 2022, 15:19

********** Company.

I have never been disappointed in a service provider like I am right now.

I have cancelled my account with this people and now I must still pay. I have been sending a cancellation request for days on end and then my account gets debited over and over and over again causing me large amounts of bank charges. I refuse to pay because when I started the account I paid for the month ahead. I then cancelled before the next debit order way before the time they then refuse to contact me until I must pay them. How on earth does that make sense. So now I must pay again until the 30th of this month then my wifi goes off.

I'm actually going to do them a massive favor and put their router in the box. Put it in a nice packet and place it as peacefully as I can on the pavement. I've had enough of service providers claiming their customer is cared for and then tries to rip them off with their hardworking money.

Blacklist me I dont care it's the new trend. I paid before I could use the service and I was told I am paying for the month ahead.

Also dont reply saying that you going to get it sorted ASAP. I dont want you guys touching my bank account ever. Dont contact me as well. Just collect your router and that's it.

0
Replies (4)
Rain
Rain's reply28 Nov 2022, 15:31
Official
Hi Giovan.

We're really sorry your rain experience hasn't been as good as you expected.
 
We're going to get on this asap.
 
Thank you.
rain.
GA
Giovan A's update28 Nov 2022, 15:46
Reviewer Update
I paid in October for November why must I pay in November? I dont want to use the service anymore I dont want wifi anymore. For what Reason must I pay R499 for November if I dont want it anymore? I used my data for Novemebrt and I paid for November from October. Why must I pay in November if I dont want to use it in December?

Just collect your router so I dont have to be liable to pay for this service I've had enough now.
GA
Giovan A's update28 Nov 2022, 16:27
Reviewer Update
I want an immediate cancellation.
GA
Giovan A's update23 Dec 2022, 06:49
Reviewer Update
Please provide me with a email address that I could forward the collection address. I thought you cancelled the service why is there a R1000 deduction taking place?