SN
Sphamandla N
1 reviews | Active since Jun 2020
05 Apr 2022, 10:16
********** company
This company is a ****, I cancelled my Rain account on the 2nd March and I got confirmation it will be cancelled at the end of March. They deducted my account on the 2nd April than I called them to find out the reason for deduction, it seems they blocked my number it can't go through but if I use someone else number it connects with no issues. I want my money back cause I don't know why am I deducted for April when the service is cancelled. I will go to ICASA if I have to.
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
05 Apr 2022, 10:33Hi Sphamandla
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
Rain's reply05 Apr 2022, 10:33
Official
Hi Sphamandla
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
SN
Sphamandla N's updateReviewer Update
05 Apr 2022, 17:43Hi, I don't think your response is based on the outcome of investigation but rather on assumption. The rain profile you referring me to only shows Nov to Mar payments of which that doesn't resolve this issue.
Also by you saying I moved from advance to arrears that means there was a month that I didn't pay on the 1st of which that's not the case.
Please email me the statement from your system than I can compare it to my bank statement.
Also by you saying I moved from advance to arrears that means there was a month that I didn't pay on the 1st of which that's not the case.
Please email me the statement from your system than I can compare it to my bank statement.
SN
Sphamandla N's update05 Apr 2022, 17:43
Reviewer Update
Hi, I don't think your response is based on the outcome of investigation but rather on assumption. The rain profile you referring me to only shows Nov to Mar payments of which that doesn't resolve this issue.
Also by you saying I moved from advance to arrears that means there was a month that I didn't pay on the 1st of which that's not the case.
Please email me the statement from your system than I can compare it to my bank statement.
Also by you saying I moved from advance to arrears that means there was a month that I didn't pay on the 1st of which that's not the case.
Please email me the statement from your system than I can compare it to my bank statement.
Rain's replyOfficial
06 Apr 2022, 10:19Thank you.
Rain's reply06 Apr 2022, 10:19
Official
Thank you.
Rain's replyOfficial
12 Apr 2022, 13:16Thank you.
Rain's reply12 Apr 2022, 13:16
Official
Thank you.