********** CHARGES BY RAIN

I ordered a 5G from rain, 699/month. After a few days I realised we were struggling with network, Roodepoort area. I spoke with agents who said to reset, which I did and still nothing. I would have to restart the device every now and again. Eventually on the 18 of November I requested a cancellation, I thought it would be immediate then I spoke with an agent who said they would cancel at the end of the month and I had to pay R45.10. That amount went out end of November and I assumed the service had been cancelled as per my request. 31 December I was debited 699.00, I called rain and the agents said the line was still active and was never cancelled. They listened to call I had 20 November to confirm that indeed I wanted to cancel and it was so. I was supposed to receive communication regarding my money being fully refunded, nothing has happened, I keep following up with rain and no support of call backs after being told I'd be called back. I just want my money back and the device collected as per my conversation with the agent. taking money from my account after a cancelled a service more than a month ago is very **********.