********** card purchase

On 23rd December I woke up to a bank notification that I had done a recurring purchase to Rain which I did not do such clearly someone has access my details which my card is with me. I called Rain support in which I was given an email addressed that returned no longer in use. I called again a consultant Akhona told me she was escalating matter to her manager who will call me. She took my number and last details of card. I ask for references which was not provided. I requested an investigation and refund for the amount of R699, up to now I have never received feedback from them.

Very poor service and no simple way to contact Rain if you not a Customer and have issue.

Their system is supposed to authenticate if someone making first purchase online.