********** AND WORST SERVICE

I upgraded from the R699 to R999 package at/around 27/01/2021 and till today I have not been connected to the new package. I have logged tickets for 3 weeks and on Saturday was the first time someone called and advised the network department gave a dead sim. They sent a new sim and still no network. I had been calling them and they promised to sort this out, even the supervisor ****. i called them again today and after explaining the story again the banged the phone on me. Rain is very quick to deduct the funds within a few minutes but when it come to service.