********** and poor customer service

I purchased a Rain 5g package via the website on the 31st of January 2021 which the payment of R699 went off immediately. The device and 5g Sim was scheduled to be delivered on the 2nd but only received on 3rd of February 2021 at 10am via courier. Up until today the 8th, my 5g Sim has not been activated. I have contacted the customer service on numerous occasions more than once a day and have been told the same thing about the systems upgrade. I have even spoken to manager Earl Choonara whom. Promise to prioritize my activation and yet nothing has been done. I sent numerous emails to him and to the support team. Their response to my frustration is their apologies for the inconvenience and will escalate my issue. Today is day 6 after paying R699 for their service and received absolutely nothing. This is the worst Service provider and will never recommend it to anyone. I requested a refund and still nothing as well. I made it quite clear the importance of taking this contract with them as we work from home. This has caused issues with my job has I received a warning to have my work contract terminated. It's is difficult time for everyone during this pandemic and our jobs are at a risk but it does not matter to Rain as long as they already debited my account for the money.