********** activity and Denying me a complaint

Hi hello peter Ive already logged a complaint with Icasa of them going agains CP Act

I have been given grief by a rain employee when calling to recertify an issue caused by rain.

I had rain 4g in 2020 which was cancelled.

I had a call from a rain employee to sign me up for 5g after asking on the website to be called.

They called me and processed the order and sent the modem out which all went well and good.

I then had internet issues all the time since i signed and always complained via facebook IM and no one ever assisted me. Ive noticed it then said ive not paid via the pop up when connecting to the wifi. So i logged in to my account and noticed im owing 50+ rands so i paid it but i noticed i now have 2 active sim cards one on 4G and 1 on 5G and ive never asked for 4G and why would i have 2 wifi simcards doesnt make sense. Ive paid to get my wifi back up assuming that payment was because of the 4g sim which was activated invalidly just so i could get my service working while they call me because ive placed a cancellation on the 4G sim as i never asked for it as i threw that sim in the bin in 2020 as the service was terrible and i always complained and got grief so i cancelled it and moved to MTN.

Today i got a call saying ive not paid a bill from july 2020 of 500+ rands and my upfront 1st month 5G payment will go towards my owing from 2020. Ive always paid all bills and never have i missed a bill and if i never paid for 1.5 months rain would have never gave me data if the bill was not paid at the beginning of a month as it was prepaid and upfront meaning pay and use. They claim ive never paid.

Ive asked them why havent they called or contacted me around this balance. They claim to have sent me SMSs which ive never got and i never changed numbers since. Same email and same details. No letter and no collections email. Not even 1 phone call and not even the agent who signed me up told me of reactivating my old acc and im owing money to rain.

Rain has been an absolute disgrace. I've spoken to an agent today and she was an absolute whack. Ive asked 3 times for a complaint she refused to lodge it. Ive asked for a manager they so happen to all be in a meeting like always the most famous lie! Refused to allow we to speak to someone higher. She also wanted to charge me for the 4g until i demanded a refund. She says it will be on my bill and they will adjust it with no assurance how they will do it.

Their employees and social assistance team is a mess. This company is the worst to deal with and ive not gotten joy yet im only about 2 weeks with them or maybe not even 2 weeks.

I would appreciate future investigation as i feel i am being mistreated and being denied a complaint when im entitled to one. I had to force the girl to lodge it and she provided

*** Ref number Zagile Msimang Brynston Direct rain employee and not outsourced