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Simphiwe S
1 reviews | Active since Jul 2021
13 Jun 2022, 14:30
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I have called rain customer service more then 20x already last Tuesday i used R160 airtime to call them, and i spoke go they supervisor who hasn’t called me back, when the call disconnected and i have been having this issue with rain since last year November...where they sent me a sim swap which never worked but ended up paying for it 5months as if that not enough i try and login to my profile since i had to change the bank i was using since they kept on talking my money without any services. They told me to pay more then R500 to reactivate my service so all in all i had already paid more then R1500 in the cause of 5months but i have had services
Helpful (0)
Replies (16)0
Replies (16)
Rain's replyOfficial
13 Jun 2022, 14:48Hi Simphiwe
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
Rain's reply13 Jun 2022, 14:48
Official
Hi Simphiwe
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
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Simphiwe S's updateReviewer Update
13 Jun 2022, 18:43And no one has called me till now to sort this thing out...WOW
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Simphiwe S's update13 Jun 2022, 18:43
Reviewer Update
And no one has called me till now to sort this thing out...WOW
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Simphiwe S's updateReviewer Update
14 Jun 2022, 15:31That okay should put it as a credit on my profile,withe last card you guys gave me work? Which is NL 25 BD? Or
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Simphiwe S's update14 Jun 2022, 15:31
Reviewer Update
That okay should put it as a credit on my profile,withe last card you guys gave me work? Which is NL 25 BD? Or
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Simphiwe S's updateReviewer Update
14 Jun 2022, 17:04NL25BD was sent out to me and the short number is 63633, not NL5YMR... maybe that where we had miscommunication
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Simphiwe S's update14 Jun 2022, 17:04
Reviewer Update
NL25BD was sent out to me and the short number is 63633, not NL5YMR... maybe that where we had miscommunication
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Simphiwe S's updateReviewer Update
14 Jun 2022, 17:06But i have a new card here with me, which is NLFFZP 39200 can we use that one since it hasn’t been activated?
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Simphiwe S's update14 Jun 2022, 17:06
Reviewer Update
But i have a new card here with me, which is NLFFZP 39200 can we use that one since it hasn’t been activated?
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Simphiwe S's updateReviewer Update
14 Jun 2022, 17:22For NL25BD?
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Simphiwe S's update14 Jun 2022, 17:22
Reviewer Update
For NL25BD?
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Simphiwe S's updateReviewer Update
14 Jun 2022, 23:55Till now it hasn’t been working and it 23:55
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Simphiwe S's update14 Jun 2022, 23:55
Reviewer Update
Till now it hasn’t been working and it 23:55
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Simphiwe S's updateReviewer Update
15 Jun 2022, 04:33I have had the sim in my phone whole night,and I have tried to do the network settings manually selecting the network codes which is rain and 65519 but it not still working what should I do? In this case
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Simphiwe S's update15 Jun 2022, 04:33
Reviewer Update
I have had the sim in my phone whole night,and I have tried to do the network settings manually selecting the network codes which is rain and 65519 but it not still working what should I do? In this case
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Simphiwe S's updateReviewer Update
16 Jun 2022, 07:09iPhone X ....
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Simphiwe S's update16 Jun 2022, 07:09
Reviewer Update
iPhone X ....
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Simphiwe S's updateReviewer Update
16 Jun 2022, 21:54No it okay just cancel my services and refund the money on to my bank account because I have had it sorry...NGIKHATHELE ININA SHAM
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Simphiwe S's update16 Jun 2022, 21:54
Reviewer Update
No it okay just cancel my services and refund the money on to my bank account because I have had it sorry...NGIKHATHELE ININA SHAM
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Simphiwe S's updateReviewer Update
20 Jun 2022, 08:29When will i get my money? Been waiting
!!!...
!!!...
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Simphiwe S's update20 Jun 2022, 08:29
Reviewer Update
When will i get my money? Been waiting
!!!...
!!!...
Rain's replyOfficial
20 Jun 2022, 08:36They will process the refund today.
Rain's reply20 Jun 2022, 08:36
Official
They will process the refund today.
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Simphiwe S's updateReviewer Update
20 Jun 2022, 16:20And what’s the time frame? For the money to get to my bank account?
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Simphiwe S's update20 Jun 2022, 16:20
Reviewer Update
And what’s the time frame? For the money to get to my bank account?
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Simphiwe S's updateReviewer Update
20 Jun 2022, 18:537-10 day and I requested for a refund back on the 17th which was a Friday which should have been processed from then of it going to take that long...and you then telling now that it has been processed today, i will not lie you guys are the worst company to work with the level of service is in the bin it a sham in fact your whole company is a sham if you my ask me,
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Simphiwe S's update20 Jun 2022, 18:53
Reviewer Update
7-10 day and I requested for a refund back on the 17th which was a Friday which should have been processed from then of it going to take that long...and you then telling now that it has been processed today, i will not lie you guys are the worst company to work with the level of service is in the bin it a sham in fact your whole company is a sham if you my ask me,
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Simphiwe S's updateReviewer Update
20 Jun 2022, 18:55Rain has the lowest rating in this platform but you guys are still not picking up your socks it a disgrace of a company which I wouldn’t even allow one of my family members to use the trash of a WiFi network provider (am disappointed)
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Simphiwe S's update20 Jun 2022, 18:55
Reviewer Update
Rain has the lowest rating in this platform but you guys are still not picking up your socks it a disgrace of a company which I wouldn’t even allow one of my family members to use the trash of a WiFi network provider (am disappointed)
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Simphiwe S's updateReviewer Update
20 Jun 2022, 18:56Rain has the lowest rating in this platform but you guys are still not picking up your socks it a disgrace of a company which I wouldn’t even allow one of my family members to use the trash of a WiFi network provider (am disappointed)
SS
Simphiwe S's update20 Jun 2022, 18:56
Reviewer Update
Rain has the lowest rating in this platform but you guys are still not picking up your socks it a disgrace of a company which I wouldn’t even allow one of my family members to use the trash of a WiFi network provider (am disappointed)