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Item: Rain
Rating: 1
Author: Thokozile N

I had 5 sim cards with rain and have cancelled the other 3 due to being unable to change the billing system for the other 3, so when I cancelled on the 31/12/2020 only to be billed on the 01/01/2021 for all the sim cards, I have sent them a complained but the respond is that they will be billing me for all the sim cards because their active but the 3 cancelled are not active why must I pay for the 3 sim cards which are not active, It's toatlly ****************, they lie when they say no strings attached they just stating it in order to jointhier services

Helpful (0)

Replies (2)

Rain's replyOfficial

04 Jan 2021, 12:02

Good morning Thokozile

I trust you are well

Please accept my humble apologies for the service that you have received thus far. I noticed that the agent sent you an email a few minutes ago please do check your inbox, if you need any further assistance please do contact us

Stay safe.

Regards
Mosa

Rain's reply04 Jan 2021, 12:02

Official

Thokozile N's updateReviewer Update

04 Jan 2021, 13:29

Hi Mosa

Not yet, because my last chat with Charlene was that if need be let them reinstall the 3 SIM cards because I won’t be paying for a service I am not receiving connectivity on the 3 other SIM cards

When I joined Rain you used to have a live chat which made it easy to resolve some of the problems I am having since you don’t have offices that we can come and address issues we having with the service we receiving

Thokozile N's update04 Jan 2021, 13:29

Reviewer Update