BJ
Biddy J

1 reviews | Active since Jul 2020

06 Jul 2020, 15:13

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I sign up for a sim card on the 29/05/2020 and on the 02/06/2020 i canceled the card due to bad connectivity I was billed for R16.13 for how know what I paid and never used the sim card again on the 01/07/2020 they deducted an amount of R250.00 form my account for and form the 1st day i activated this account had problems i send email and they only respond after 24-48 hours yet today i get told this via email form Phefo The problem is there to much consultants that handling queries if one person can deal with you i think life and service will be much better BUT I WILL NOT ADVISE ANYONE TO SIGN UP FOR A RAIN SIM CARD THEY ARE DAYLIGHT ******S

Hi Biddy,

Kindly be advised that the sim card was allocated with data ,an immediate cancellation was to be requested or if you were having network issues we needed to be notified. That was the last debit from our end.

Thanks,

Phefo

E.M Kekana

0
Replies (2)
Rain
Rain's reply06 Jul 2020, 15:33
Official
Hi Biddy

Trust you are well and keeping warm.

Please accept my humble apologies for the service that you have received thus far.

Please be advised that one of our agents will be in contact with you to assist you.

Stay safe.

Regards
Fattima


BJ
Biddy J's update06 Jul 2020, 15:46
Reviewer Update
I really hope they will call me back i want my account to be refunded and they can take the data amount i used for that for the 5 days which i do not believe it can amount to R250.00 because most of the time i had no network coverage