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They are just a bunch of ******. I asked them to pause the internet for the month of January as I wouldn't have the funds then resume in February. Indeed they paused the internet however they still went and debited my account. I asked for a refund and they gave me different stories everyday. I then asked them to unpause the internet since they had already charged me and everyone I spoke to promised I would be reconnected in the next 1 to 2 hours but that never happened. Managers refuse to come to the phone. Whenever I ask for a manager I get put on hold until I hang up. I have never seen that level of incompetence and unprofessionalism.