NL
Ntabi L

1 reviews | Active since Nov 2016

02 Apr 2021, 10:03

*********

Good day

I do not know where to start but rain has been a night mare to my life, and I wish I never even registered for the internet service provider and I believe I am not the only one who is being *****ed by rain, I have a package for unlimited for R479 and the debit order goes off on the 1st of every month to my surprise I was debited 958 unexpectly, now I have to wait for the rain to give me back my money within 7 days and I do not have money for food as the wrongly debited me, poor servic from rain but just know u have lost a loyal customer and u are still going to lose more customers because of the ***** that you are doing. If I have to fight and get my money I will do so. I Want My Money back rain.spoke to Vivian mkhabele 2april.9.28 and also sent her my bank statement as proof.

0
Replies (1)
Rain
Rain's reply02 Apr 2021, 11:06
Official
Good morning, Nthabi.

Thanks for reaching out. Satisfying our customers is very important to us and I’m sorry we couldn't meet your requirements.

I have escalated your ticket to the billing/networks team for further assistance.

Thank you.

Regards.
rain.