DS
Danny S
1 reviews | Active since Oct 2019
04 Oct 2022, 09:12
*****.
I called rain to complain about them charging me twice in a space of 5 days. Now the amount that I need to pay has increased to double the amount. I’ve complained about this and told them il only pay for the month that service was provided not the month that service was not provided. They now telling me that I owe for two months.
I have prove that I paid for august. I will not pay twice when I also changed my plan last month.
Helpful (0)
Replies (9)0
Replies (9)
Rain's replyOfficial
04 Oct 2022, 09:53Hi Danny .
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Rain's reply04 Oct 2022, 09:53
Official
Hi Danny .
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
DS
Danny S's updateReviewer Update
04 Oct 2022, 11:42Firstly, I will not pay twice. I pay for rain once I’ve been paying rain every month end for the service I rendered that month. So how am I paying for July when I’ve paid already for July. It’s October now I need to pay for September for the service I used then.
Secondly,When I started rain I paid month end for the month that I used so how is it now that I’m paying 2 months behind. Also I payed R958 in July.
Thirdly, I had changed my plan last month for this month, so why am I being charged the same amount as my previous plan?!
The only amount I’m willing to pay is for September!!
Which is R475, I will not pay anything also other than that amount.
The reason I changed my payment month from the 25th to the first was only because I had changed my plan and I thought I would be charge R250 then and not R475
I’ve not used rain for this new month. Thanks
It’s either you change that payment and I pay what’s due or you don’t and I never pay.
Secondly,When I started rain I paid month end for the month that I used so how is it now that I’m paying 2 months behind. Also I payed R958 in July.
Thirdly, I had changed my plan last month for this month, so why am I being charged the same amount as my previous plan?!
The only amount I’m willing to pay is for September!!
Which is R475, I will not pay anything also other than that amount.
The reason I changed my payment month from the 25th to the first was only because I had changed my plan and I thought I would be charge R250 then and not R475
I’ve not used rain for this new month. Thanks
It’s either you change that payment and I pay what’s due or you don’t and I never pay.
DS
Danny S's update04 Oct 2022, 11:42
Reviewer Update
Firstly, I will not pay twice. I pay for rain once I’ve been paying rain every month end for the service I rendered that month. So how am I paying for July when I’ve paid already for July. It’s October now I need to pay for September for the service I used then.
Secondly,When I started rain I paid month end for the month that I used so how is it now that I’m paying 2 months behind. Also I payed R958 in July.
Thirdly, I had changed my plan last month for this month, so why am I being charged the same amount as my previous plan?!
The only amount I’m willing to pay is for September!!
Which is R475, I will not pay anything also other than that amount.
The reason I changed my payment month from the 25th to the first was only because I had changed my plan and I thought I would be charge R250 then and not R475
I’ve not used rain for this new month. Thanks
It’s either you change that payment and I pay what’s due or you don’t and I never pay.
Secondly,When I started rain I paid month end for the month that I used so how is it now that I’m paying 2 months behind. Also I payed R958 in July.
Thirdly, I had changed my plan last month for this month, so why am I being charged the same amount as my previous plan?!
The only amount I’m willing to pay is for September!!
Which is R475, I will not pay anything also other than that amount.
The reason I changed my payment month from the 25th to the first was only because I had changed my plan and I thought I would be charge R250 then and not R475
I’ve not used rain for this new month. Thanks
It’s either you change that payment and I pay what’s due or you don’t and I never pay.
DS
Danny S's updateReviewer Update
04 Oct 2022, 11:46Please change the amount to what I normally pay and the date then il pay what is due which is R475 now and then R250 on the 25th.
I won’t pay anything if this amount of R958 doesn’t change. It will not happen
I won’t pay anything if this amount of R958 doesn’t change. It will not happen
DS
Danny S's update04 Oct 2022, 11:46
Reviewer Update
Please change the amount to what I normally pay and the date then il pay what is due which is R475 now and then R250 on the 25th.
I won’t pay anything if this amount of R958 doesn’t change. It will not happen
I won’t pay anything if this amount of R958 doesn’t change. It will not happen
DS
Danny S's updateReviewer Update
04 Oct 2022, 13:57Well I cannot pay that amount, because I did call and complain that I couldn’t make that payment twice within the period of 5 days.
Because my reason for changing was with the intent that I was going to pay R250 first of October.
I can only pay R475 now and I also need my plan change hence I said I had changed it for the coming month to the R250.
So as a customer who has been using your server and I make a complaint that I cannot pay twice within a period of 5 days I believe something should’ve been about it.
My complaint before and now is that I cannot pay that R958 now I can only pay R475.
Because my reason for changing was with the intent that I was going to pay R250 first of October.
I can only pay R475 now and I also need my plan change hence I said I had changed it for the coming month to the R250.
So as a customer who has been using your server and I make a complaint that I cannot pay twice within a period of 5 days I believe something should’ve been about it.
My complaint before and now is that I cannot pay that R958 now I can only pay R475.
DS
Danny S's update04 Oct 2022, 13:57
Reviewer Update
Well I cannot pay that amount, because I did call and complain that I couldn’t make that payment twice within the period of 5 days.
Because my reason for changing was with the intent that I was going to pay R250 first of October.
I can only pay R475 now and I also need my plan change hence I said I had changed it for the coming month to the R250.
So as a customer who has been using your server and I make a complaint that I cannot pay twice within a period of 5 days I believe something should’ve been about it.
My complaint before and now is that I cannot pay that R958 now I can only pay R475.
Because my reason for changing was with the intent that I was going to pay R250 first of October.
I can only pay R475 now and I also need my plan change hence I said I had changed it for the coming month to the R250.
So as a customer who has been using your server and I make a complaint that I cannot pay twice within a period of 5 days I believe something should’ve been about it.
My complaint before and now is that I cannot pay that R958 now I can only pay R475.
DS
Danny S's updateReviewer Update
04 Oct 2022, 14:55That is fine with me. I’m willing to work with that.
DS
Danny S's update04 Oct 2022, 14:55
Reviewer Update
That is fine with me. I’m willing to work with that.
DS
Danny S's updateReviewer Update
04 Oct 2022, 14:58I can pay that amount on the 25th October. Also since I’ve changed my plan to R250 when will that commence ?
DS
Danny S's update04 Oct 2022, 14:58
Reviewer Update
I can pay that amount on the 25th October. Also since I’ve changed my plan to R250 when will that commence ?
DS
Danny S's updateReviewer Update
04 Oct 2022, 15:05You can debit the R479 now also.
DS
Danny S's update04 Oct 2022, 15:05
Reviewer Update
You can debit the R479 now also.
DS
Danny S's updateReviewer Update
04 Oct 2022, 17:38The card details are valid and you can use that information on my account to debit.
DS
Danny S's update04 Oct 2022, 17:38
Reviewer Update
The card details are valid and you can use that information on my account to debit.
DS
Danny S's updateReviewer Update
05 Oct 2022, 13:36Hi,I was told that if I payed R479 my account will be reinstated, my account is still not working! And I’ve paid the amount.
DS
Danny S's update05 Oct 2022, 13:36
Reviewer Update
Hi,I was told that if I payed R479 my account will be reinstated, my account is still not working! And I’ve paid the amount.