***** - Debiting my account twice

I am very disappointed with Rain. I have been using this provider since 2019 and I have never had issues. I have never missed any payments and every single month I've had coverage. Till today I have not missed a payment. Yesterday my account was debited twice and I was told a sobby story that the payment was debited for August and September. My account was debited in August from my Capitec account on the 31st of August, the reference of payment is ***9. The payment for September has also been debited on the 30th of September from my Tyme bank account the reference of payment is ***9. I am so disgusted with the lack of investigation before providing sufficient feedback. For October they debited my account twice from my Tyme bank. I need to 2nd debit order to be refunded as a matter of urgency. I am highly disappointed. My enquiry number is #***