CK
Cornelius K

1 reviews | Active since Jun 2020

05 Dec 2020, 09:22

*****!!

They **********ly deducted an amount on my credit card even after I cancelled the sim and transaction within 24hours of receiving and activating the sim. On the website, they ask to test reception, but nowhere does it show you have signal, just shows a map of your area and I thought that was the sign that I have signal. After struggling for 24 hours to activate the sim, it did not connect, and after MANY emails, they let me know my area does not have signal. I cancelled the sim immediately, but there is no place to cancel my credit card. This was 13 November 2020 . At the end of November, they deducted R141, from my credit card. I emailed them to ask to reverse the transaction; they responded that the transaction was reversed but NOT TRUE! I emailed them again today, 05 December 2020 and also warned them that I will be posting on this platform. It sad that we always have to fight for good service....

0
Replies (1)
Rain
Rain's reply05 Dec 2020, 10:22
Official
Hi 

I trust you are well

Please accept my humble apologies for the service that you have received thus far.

Please be advised that one of our agents will be in contact with you to assist you.

Stay safe.

Regards
Mosa