TM
TT M
1 reviews | Active since Aug 2020
31 Dec 2022, 09:08
*****
I’m cancelled my subscription twice (early November and mid December) with rain and yet they still continue to debit my account. Even after I have spoken to their consultants who confirmed that the SIM card has been cancelled. Horrible service don’t recommend since their connection is also poor even in areas where they claim they have connection.
Helpful (0)
Replies (8)0
Replies (8)
Rain's replyOfficial
31 Dec 2022, 09:51Hi Tshireletso
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Rain's reply31 Dec 2022, 09:51
Official
Hi Tshireletso
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
TM
TT M's updateReviewer Update
31 Dec 2022, 10:02My last payment was supposed to be at the end of November, you cannot just “schedule” cancellations instead of doing the actual cancellation and keep on taking our money. Your service has been offline for a month now, so why am I being billed for 2 months without using your services?
DO NOT BILL MY ACCOUNTANT FOR A SERVICE THAT YOU ARE NOT PROVIDING.
DO NOT BILL MY ACCOUNTANT FOR A SERVICE THAT YOU ARE NOT PROVIDING.
TM
TT M's update31 Dec 2022, 10:02
Reviewer Update
My last payment was supposed to be at the end of November, you cannot just “schedule” cancellations instead of doing the actual cancellation and keep on taking our money. Your service has been offline for a month now, so why am I being billed for 2 months without using your services?
DO NOT BILL MY ACCOUNTANT FOR A SERVICE THAT YOU ARE NOT PROVIDING.
DO NOT BILL MY ACCOUNTANT FOR A SERVICE THAT YOU ARE NOT PROVIDING.
TM
TT M's updateReviewer Update
31 Dec 2022, 10:05I no longer want your horrible service, I did not get service this month yet I’m billed for it, then now you still want to bill me for January!!! That absurd! Check your system and cancel the subscription and refund my money for December.
TM
TT M's update31 Dec 2022, 10:05
Reviewer Update
I no longer want your horrible service, I did not get service this month yet I’m billed for it, then now you still want to bill me for January!!! That absurd! Check your system and cancel the subscription and refund my money for December.
TM
TT M's updateReviewer Update
31 Dec 2022, 10:07***
***
You gave me two reference numbers for my cancellation yet you only want to cancel in January.
Your service is unfortunately absolutely terrible
***
You gave me two reference numbers for my cancellation yet you only want to cancel in January.
Your service is unfortunately absolutely terrible
TM
TT M's update31 Dec 2022, 10:07
Reviewer Update
***
***
You gave me two reference numbers for my cancellation yet you only want to cancel in January.
Your service is unfortunately absolutely terrible
***
You gave me two reference numbers for my cancellation yet you only want to cancel in January.
Your service is unfortunately absolutely terrible
TM
TT M's updateReviewer Update
31 Dec 2022, 15:32Rain has been debiting my account for 2 months without proving any services to me now they insist that I should pay again in January for a sim card that has already been cancelled twice. ********** COMPANY!!!
TM
TT M's update31 Dec 2022, 15:32
Reviewer Update
Rain has been debiting my account for 2 months without proving any services to me now they insist that I should pay again in January for a sim card that has already been cancelled twice. ********** COMPANY!!!
TM
TT M's updateReviewer Update
31 Dec 2022, 22:34My sim card had not been active, there was no service (not network related) but the SIM card was inactive/blocked from your side so even if I wanted to use it I couldn’t. So you cannot tell me about used services while you deactivated the sim yet you keep on taking my money.
TM
TT M's update31 Dec 2022, 22:34
Reviewer Update
My sim card had not been active, there was no service (not network related) but the SIM card was inactive/blocked from your side so even if I wanted to use it I couldn’t. So you cannot tell me about used services while you deactivated the sim yet you keep on taking my money.
TM
TT M's updateReviewer Update
01 Jan 2023, 04:04RAIN re-activated my account at midnight. Earlier on 31 December 2022. The status in my account was empty as it has been since November, with a red note saying “account scheduled for cancellation”
Now the account is active without my consent, my cancellations have been ignored and rain is still trying to **********LY take more money from my account in January.
Clearly this network is run by a bunch of ******. They reply privately as if they are resolving issues but still continue to run their ****. DISGUSTING CON!!!!
Now the account is active without my consent, my cancellations have been ignored and rain is still trying to **********LY take more money from my account in January.
Clearly this network is run by a bunch of ******. They reply privately as if they are resolving issues but still continue to run their ****. DISGUSTING CON!!!!
TM
TT M's update01 Jan 2023, 04:04
Reviewer Update
RAIN re-activated my account at midnight. Earlier on 31 December 2022. The status in my account was empty as it has been since November, with a red note saying “account scheduled for cancellation”
Now the account is active without my consent, my cancellations have been ignored and rain is still trying to **********LY take more money from my account in January.
Clearly this network is run by a bunch of ******. They reply privately as if they are resolving issues but still continue to run their ****. DISGUSTING CON!!!!
Now the account is active without my consent, my cancellations have been ignored and rain is still trying to **********LY take more money from my account in January.
Clearly this network is run by a bunch of ******. They reply privately as if they are resolving issues but still continue to run their ****. DISGUSTING CON!!!!
TM
TT M's updateReviewer Update
02 Jan 2023, 21:59Send a confirmation email that the service has been cancelled. Because I’ve been getting the same nonsense that the service has been cancelled but you keep on *****ing money from my account. It’s disgusting really!!!
TM
TT M's update02 Jan 2023, 21:59
Reviewer Update
Send a confirmation email that the service has been cancelled. Because I’ve been getting the same nonsense that the service has been cancelled but you keep on *****ing money from my account. It’s disgusting really!!!