BF
Bronwyn F
1 reviews | Active since May 2018
14 Jan 2022, 08:37
*****
Now I have seen and heard it all, further to my earlier review about being de*****ed by RAIN, i receive an e-mail which says the sim card (which i cancelled) is still active - added to that it is not even in the area i live in any longer! So effectively i am paying for someone else to use the internet??? Business ombud here i come
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Replies (3)BF
Bronwyn F's updateReviewer Update
14 Jan 2022, 14:36Please advise publicly when this refund will take place? None of your call centre agents are able to or competent enough to assist. I am also fearful as i was told via e-mail my account would be debited again his month for services i am not receiving. I would appreciate a date. Rain really has left a bitter taste in my mouth considering that the "active " sim card is no where near where we reside.
BF
Bronwyn F's update14 Jan 2022, 14:36
Reviewer Update
Please advise publicly when this refund will take place? None of your call centre agents are able to or competent enough to assist. I am also fearful as i was told via e-mail my account would be debited again his month for services i am not receiving. I would appreciate a date. Rain really has left a bitter taste in my mouth considering that the "active " sim card is no where near where we reside.
Rain's replyOfficial
14 Jan 2022, 15:04I do apologize for the inconvenience
The sim card is cancelled and a refund has been processed, Refunds take 7 to 10 days to reflect on your side. I have also app**** a credit for the days the sim card was active for this month
The sim card is cancelled and a refund has been processed, Refunds take 7 to 10 days to reflect on your side. I have also app**** a credit for the days the sim card was active for this month
Rain's reply14 Jan 2022, 15:04
Official
I do apologize for the inconvenience
The sim card is cancelled and a refund has been processed, Refunds take 7 to 10 days to reflect on your side. I have also app**** a credit for the days the sim card was active for this month
The sim card is cancelled and a refund has been processed, Refunds take 7 to 10 days to reflect on your side. I have also app**** a credit for the days the sim card was active for this month
BF
Bronwyn F's updateReviewer Update
19 Jan 2022, 10:35So true to your word, i received a refund, however i only received the December debit that was deducted, what about the SEPTEMBER 2021 which i had NO USE of your useless service but had a full months money debited? you refund the lesser amount and keep the bigger? and please don't come saying its different debits etc, you agreed to refund and then app**** a credit for the days the sim was active, where is the credit when i am not using the sim??? What happened to Septembers money??????
BF
Bronwyn F's update19 Jan 2022, 10:35
Reviewer Update
So true to your word, i received a refund, however i only received the December debit that was deducted, what about the SEPTEMBER 2021 which i had NO USE of your useless service but had a full months money debited? you refund the lesser amount and keep the bigger? and please don't come saying its different debits etc, you agreed to refund and then app**** a credit for the days the sim was active, where is the credit when i am not using the sim??? What happened to Septembers money??????