Formal Complaint – Unauthorised Daily Debit Attempts

Good day, I am writing to formally raise a complaint regarding the repeated debit attempts on my bank account by Rain. My account was supposed to be debited on the 1st of each month as per the agreement. However, the debit did not go through on the 1st, and since then Rain has been attempting to debit my account every morning. This has become extremely frustrating and concerning. I have contacted your customer service team to query this issue and to ask why debit attempts are being made every single day instead of on the agreed debit date. Unfortunately, the response I received from the consultant was very unprofessional. I was told that Rain does not base its policies on customers and that the company is there to make money. I was also threatened that my account would be closed and handed over to the credit bureau. I find this conduct unacceptable. My concern is not the payment itself but the repeated and unauthorised debit attempts being made daily against my account, which was never part of the agreement. Kindly investigate this matter and provide a clear explanation for the repeated debit attempts, as well as confirmation that this behaviour will stop. I look forward to your urgent response. Kind regards, Sarah Mashifane ***