Formal Complaint Regarding Unresolved Cancellation Request and Poor Service

Good day, I am writing to formally lodge a complaint regarding the unresolved cancellation of my contract with Rain, which was submitted on the 8th of March 2025. At that time, I received an email confirming the cancellation request along with a reference number (***0). I was informed that an agent would contact me to follow up, but to date, I have received no further communication or assistance.

Last week, I reached out to the accounts department and was transferred to a support representative. Unfortunately, the agent struggled with communication, and despite my efforts to resolve the issue, she was unable to assist. I was told a callback would be arranged, but based on previous experiences, I expressed my concerns about this promise being fulfilled. I find it deeply frustrating that the only way to get a response from your team seems to be through social media or external platforms like Hello Peter.

This lack of communication and failure to follow through on my cancellation request is unacceptable. I am formally requesting that my contract be cancelled immediately and that arrangements be made to collect the router from my location without further delay.

The level of service provided thus far has been extremely disappointing, and I expect a prompt resolution to this matter. Should this issue not be addressed in a timely manner, I will be forced to escalate it further.

I look forward to your swift response and resolution.