1 reviews | Active since Aug 2021
Formal Complaint Regarding Billing Issues – Rain Network
I am writing to formally lodge a complaint regarding ongoing issues with my Rain Network billing. Despite several attempts to resolve this matter, the billing discrepancies have not been rectified, and I am now seeking immediate clarification and resolution.
The primary concerns are as follows:
Incorrect Billing Amounts: Over the past [number of months], I have been charged amounts that do not align with my selected plan. I am unable to understand the basis for these charges, and no adjustments have been made despite previous communications.
Unexplained Additional Charges: I have noticed additional charges on my account, which were not part of my original agreement. These charges are unexplained, and I have not received any prior notice or breakdown of these extra costs.
Lack of Response to Previous Queries: I have contacted your support team on several occasions via email and phone, but to date, I have not received a satisfactory response or resolution to my queries. The lack of follow-up has been frustrating and unacceptable.
I kindly request that you:
Provide a detailed breakdown of the charges on my account over the last [number of months]. Correct any billing errors and issue the necessary refunds for the overcharges. Ensure that moving forward, my account is billed accurately and in line with the agreed plan. I would appreciate a swift response to this matter immediately Failure to resolve this issue promptly may result in further action, including but not limited to reporting this case to the regulatory bodies responsible for overseeing telecommunications services in South Africa.
Thank you for your immediate attention to this matter. I look forward to your prompt resolution.
Now my wifi has been cut
Thank you for bringing this to our attention, we're sorry to hear that this has been your experience. We are looking into the billing issue and we will be in contact to assist further.
Regards,
rain.
Thank you for bringing this to our attention, we're sorry to hear that this has been your experience. We are looking into the billing issue and we will be in contact to assist further.
Regards,
rain.
One more thing i had one account that your team spilt and now you have gone and cancelled the devise that was not even on my account.
I urge you to address this issue as a matter of priority. The lack of service and communication is unacceptable, and we need a prompt resolution.I look forward to your immediate response.
One more thing i had one account that your team spilt and now you have gone and cancelled the devise that was not even on my account.
I urge you to address this issue as a matter of priority. The lack of service and communication is unacceptable, and we need a prompt resolution.I look forward to your immediate response.
You are still following up on this issue, yet I am receiving cancellation messages for services that should not have been cancelled in the first place. I cannot accept the response provided above.
Please instruct your agents, who seem to have no understanding of the situation, to refrain from making any further changes. Their actions are causing a significant mess, and I need this matter addressed urgently.
You are still following up on this issue, yet I am receiving cancellation messages for services that should not have been cancelled in the first place. I cannot accept the response provided above.
Please instruct your agents, who seem to have no understanding of the situation, to refrain from making any further changes. Their actions are causing a significant mess, and I need this matter addressed urgently.
I am writing to express my frustration regarding the mishandling of my account. You have split my account and canceled the 5G Legacy service on one of my accounts, and in the process, you now canceled Rain 101 on the other account you created after the split.
Initially, I had two Legacy devices under one account, and after upgrading to Rain 101, it resulted in two separate accounts. Now, with this confusion, one of the rain 101 accounts has been wrongly canceled.
I believe that if you took the time to thoroughly understand the issue, rather than responding quickly on Hello Peter to appear as though the matter is being resolved, you would be able to address the problem more effectively. Or call me and try and understand what is doing on.Please look into this properly and resolve the issue as soon as possible.
This back and forth is irritating
I am writing to express my frustration regarding the mishandling of my account. You have split my account and canceled the 5G Legacy service on one of my accounts, and in the process, you now canceled Rain 101 on the other account you created after the split.
Initially, I had two Legacy devices under one account, and after upgrading to Rain 101, it resulted in two separate accounts. Now, with this confusion, one of the rain 101 accounts has been wrongly canceled.
I believe that if you took the time to thoroughly understand the issue, rather than responding quickly on Hello Peter to appear as though the matter is being resolved, you would be able to address the problem more effectively. Or call me and try and understand what is doing on.Please look into this properly and resolve the issue as soon as possible.
This back and forth is irritating