Forcing me to pay for a service I didn't use

I was assisted by a customer service representative over the phone to register my Rain account. Unfortunately, she made an error by leaving out one character in my email address, which has prevented me from logging into my account ever since.

I contacted customer service again, and although they assured me the issue had been resolved, I was still unable to log in or make any payments. Out of frustration, I eventually signed up with a different WiFi provider and paid for a full month of what I can only describe as terrible service from Rain.

For the past month, my Rain router has been completely unused. Despite several attempts to get help or cancel the account, I have received no assistance. When I called again today, I was told that the account can only be cancelled in the next billing cycle and that I still need to pay for this month—despite not having used the service at all and already paying for a new provider.

This experience has been incredibly frustrating and disappointing.