Forces into Payment Standoff

Yep..here we go. This is their idea of handling the situation. A robotic message explaining to me how I owe them money. No attempt to understand what happened, no interest in treating me like a human.

Here is their private reply

"Please note that rain bills you on active service, your service has been suspended as there is an outstanding amount on the account for October and November invoices. If you wish for your services to be restored, kindly login to your account and use the 'pay now' option to settle the amount."

Just to be clear...I am not complaining because my service was suspended. I am complaining because I have been trying to stop the service since October and Rain's lack of response to three seperately logged tickets have resulted in an outstanding amount on my account.

I reveived a call yesterday at 09h46 which I answered and expained that while I couldn't have a conversation at that time I would be able to do so an hour from then. I did not receive a call back at that time.
I received another call at 13h01 which I also answered to explain that I am again unable to have the conversation, but that I will be available again at 15h00. I did not receive a call back until 11h54 today at which time I was in a meeting and couldn't answer.

On your private reply which was as follow;

"We tried calling you on 07********, to no avail. Please kindly provide us with a cancellation reference number or screenshots of any correspondence or any proof thereof your cancellation request to *** so we may assist further."

I do not keep records of tickets logged on your system, so I expect you to go find it instead of asking me. I logged them all from the Rain app on my phone. Each of them confirmed with a message that someone will be in touch shortly.

Thank you for getting in touch.

This morning two payments of R499.50 were taken from my account. I thought this matter was settled yesterday.
Can someone at Rain please sort this out and reverse these payments?

On the 4th of October my account was debited successfully for that month. I double checked this on my bank statement.

I will have to take another look at my statements then, because I was under the impression that a debit order for the month of September would be actioned at the start of September and not at its end. Does Rain run their debit orders for every month at the end of that month?

Dear Rain.
This issue has still not been fully resolved. In January I contacted your helpline again to report that the debit order is still active. I was helped by a nice lady who afterwards let me know that she has cancelled my account altogether. However, this week I saw that the debit order is still active.
I would appreciate if someone can bring this matter to an end.

Dear Rain,
Over the past 3 month ends I have seen further debit orders on my account. Please find out what this is and let me know. I thought we have sorted this out.

Dear Rain,
I have yet again received a message that my debit order was unsuccessful. This has been a monthly thing since last year December. Every time someone calls me and "sorts out the issue" and every new month the cycle repeats with a new person.
I would like the same person who assure me last month that the issue has been resolved to follow up and let me know when the job is done. Please don't have someone else call me and have me explain the whole thing over again.
Terminate the contract and the debit order and come pick up the router.

No response after 4 workdays. I will assume this review is not monitored anymore.