For the past e days I have been trying to hey hold of them to report my network problem

For the past e days I have been trying to hey hold of them to report my network problem. I can't even work what irritates me the most is the fact that I will have to pay for the full month where as I didn't use their wifi for a full month It's also been more then a month since I complained the network issue They promised me satelite to luck. I work from home this is going to cost me my job