SM
Sinethemba M
1 reviews | Active since Sept 2024
06 Sept 2024, 10:45
For technical support
Good day. My rain 5g is stating "Disabled" on my smart tv. Please kindly note I changed the location, could that be the problem? Also, the phones are working perfectly fine. Please assist me.
Helpful (0)
Replies (8)0
Replies (8)
Rain's replyOfficial
06 Sept 2024, 10:55Hi Sinethemba,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Best regards,
Rain's reply06 Sept 2024, 10:55
Official
Hi Sinethemba,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Best regards,
Rain's replyOfficial
06 Sept 2024, 10:56Hi Sinethemba,
Please provide us with your new physical address so we can l;ook into this for you.
Regards,
rain.
Please provide us with your new physical address so we can l;ook into this for you.
Regards,
rain.
Best regards,
Rain's reply06 Sept 2024, 10:56
Official
Hi Sinethemba,
Please provide us with your new physical address so we can l;ook into this for you.
Regards,
rain.
Please provide us with your new physical address so we can l;ook into this for you.
Regards,
rain.
Best regards,
SM
Sinethemba M's updateReviewer Update
06 Sept 2024, 11:361152 14th avenue, zonkizizwe, Katlehong, 1431
SM
Sinethemba M's update06 Sept 2024, 11:36
Reviewer Update
1152 14th avenue, zonkizizwe, Katlehong, 1431
Rain's replyOfficial
06 Sept 2024, 12:53Hi Sinethemba,
We tried contacting you on ***, however we were not able to get a hold of you. Please kindly disconnect "Forget WiFi" the SmartTV from the WiFi, and then reconnect and enter your WiFi password. Please advise should the issue persist.
Regards,
rain.
We tried contacting you on ***, however we were not able to get a hold of you. Please kindly disconnect "Forget WiFi" the SmartTV from the WiFi, and then reconnect and enter your WiFi password. Please advise should the issue persist.
Regards,
rain.
Best regards,
Rain's reply06 Sept 2024, 12:53
Official
Hi Sinethemba,
We tried contacting you on ***, however we were not able to get a hold of you. Please kindly disconnect "Forget WiFi" the SmartTV from the WiFi, and then reconnect and enter your WiFi password. Please advise should the issue persist.
Regards,
rain.
We tried contacting you on ***, however we were not able to get a hold of you. Please kindly disconnect "Forget WiFi" the SmartTV from the WiFi, and then reconnect and enter your WiFi password. Please advise should the issue persist.
Regards,
rain.
Best regards,
SM
Sinethemba M's updateReviewer Update
06 Sept 2024, 14:05Good day, my apologies for missing your call.
I just tried reconnecting it now, and did exactly like you said. It's connected ❤️💯 Thank you so much ❤️ excellent service!
I just tried reconnecting it now, and did exactly like you said. It's connected ❤️💯 Thank you so much ❤️ excellent service!
SM
Sinethemba M's update06 Sept 2024, 14:05
Reviewer Update
Good day, my apologies for missing your call.
I just tried reconnecting it now, and did exactly like you said. It's connected ❤️💯 Thank you so much ❤️ excellent service!
I just tried reconnecting it now, and did exactly like you said. It's connected ❤️💯 Thank you so much ❤️ excellent service!
Rain's replyOfficial
06 Sept 2024, 15:27Hey Sinethemba M,
You are most welcome and we are glad that you are sorted.
Regards,
rain.
You are most welcome and we are glad that you are sorted.
Regards,
rain.
Best regards,
Rain's reply06 Sept 2024, 15:27
Official
Hey Sinethemba M,
You are most welcome and we are glad that you are sorted.
Regards,
rain.
You are most welcome and we are glad that you are sorted.
Regards,
rain.
Best regards,
SM
Sinethemba M's updateReviewer Update
07 Sept 2024, 11:08Good day, yesterday I had an issue with the router stating "Disabled" I contacted you, it got resolved. It seems everyday I have to connect I have to contact you guys. 🥺 I just wanna use the service peacefully. Please guys.
I restarted both the TV and the router multiple times. I'm still not wining 😔
I restarted both the TV and the router multiple times. I'm still not wining 😔
SM
Sinethemba M's update07 Sept 2024, 11:08
Reviewer Update
Good day, yesterday I had an issue with the router stating "Disabled" I contacted you, it got resolved. It seems everyday I have to connect I have to contact you guys. 🥺 I just wanna use the service peacefully. Please guys.
I restarted both the TV and the router multiple times. I'm still not wining 😔
I restarted both the TV and the router multiple times. I'm still not wining 😔
Rain's replyOfficial
07 Sept 2024, 14:44Hi Sinethemba
Kindly try the steps provided prior, please kindly disconnect "Forget WiFi" the SmartTV from the WiFi, and then reconnect and enter your WiFi password. Kindly note that the TV must be connected to the 2.4 GHZ WI-FI frequency.
Regards,
rain.
Kindly try the steps provided prior, please kindly disconnect "Forget WiFi" the SmartTV from the WiFi, and then reconnect and enter your WiFi password. Kindly note that the TV must be connected to the 2.4 GHZ WI-FI frequency.
Regards,
rain.
Best regards,
Rain's reply07 Sept 2024, 14:44
Official
Hi Sinethemba
Kindly try the steps provided prior, please kindly disconnect "Forget WiFi" the SmartTV from the WiFi, and then reconnect and enter your WiFi password. Kindly note that the TV must be connected to the 2.4 GHZ WI-FI frequency.
Regards,
rain.
Kindly try the steps provided prior, please kindly disconnect "Forget WiFi" the SmartTV from the WiFi, and then reconnect and enter your WiFi password. Kindly note that the TV must be connected to the 2.4 GHZ WI-FI frequency.
Regards,
rain.
Best regards,