LG
Lilian G

1 reviews | Active since Jan 2022

02 Apr 2024, 17:31

For Rain it's more than 3 weeks for delivery to take place.

Its 3 weeks now since I ordered a rain package on 12 March. They allege that courier told them I cancelled the order something that never happened.

If you want to buy from Rain please check their reviews first it's bad service at the moment

0
Replies (5)
Rain
Rain's reply02 Apr 2024, 17:48
Official
Hi Lilian Ganduri,

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.
LG
Lilian G's update09 Apr 2024, 12:27
Reviewer Update
It's my 4th week since I placed an order for a package to upgrade with Rain. No delivery has taken place yet.

Does that mean since the 12th of March no customer received their orders?

Does it also mean that the order was **** it's still saying queued for delivery but no delivery has taken place

Those that promised to resolve are folding hands

Do not order anything from Rain.

If you order go on holiday and forget about delivery

What happened to Rain
LG
Lilian G's update10 Apr 2024, 21:43
Reviewer Update
should not be trusted. I ordered a new rain package for Wi-fi on 12 March. Rain said courier told them I cancelled the order following day. After 2 weeks they said they were going to deliver. dashboard now says payment not completed when they actually took the money.


Whoever took my money for that package may they never ever succeed. I want my package rain. I will not be silenced
LG
Lilian G's update21 Apr 2024, 23:29
Reviewer Update
I see that you want to make me pay for my old sim for May when your delivery for the new seem for upgrade was delivered after a month and some days.

I ordered router 101 on 12 March and you delivered on 15 April 2024. On requesting for cancellation of the 4G unlimited, I realised on dashboard that you want to debit me for it again in May.

I'm writing objecting this payment as @Rain was at fault on delaying delivery by more than a month.

Please confirm that you will NOT debit me twice on 1st of May 2024.
LG
Lilian G's update23 Apr 2024, 01:18
Reviewer Update
Good day

I am not sure if that is correct

I pay for March services on 1 May? But when you Start a contract you actually pay before you receive the sim


I am still arguing that how can I continue to pay when @Rain delivered an upgrading package after 1 month. If I had cancelled last month, I wasnt going to pay for 5G in May. How can payments be for 2 months back?


May you kindly attend to this.